Your purchase of and payment for courses and lessons (LIVE classes) shall be regulated by this Refund Policy.
PLEASE READ IT CAREFULLY BEFORE MAKING A PAYMENT AS IT DETERMINES YOUR RIGHTS WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS.
Languages Courses & Tests
Once you purchase and make the required payment, it shall be final and there cannot be any changes or modifications to the same and neither will there be any refund.
Tutor-Student transactions
ZINGLANG facilitates contracts between users (students (their parents) and tutors) by supplying a platform to request, deliver and pay for such Services. ZINGLANG is only a platform and in no case will be a party to any contracts made by tutors and students, or any other service or materials provided by a tutor. ZINGLANG will in no way be responsible for monitoring any transactions between students/parents, and tutors.
Cancellation of Lesson (LIVE Class)
Lessons can be cancelled any time up to 4 hours before the lesson is due to start and rescheduled thereafter.
Otherwise, you are liable to be charged the full amount for the scheduled lesson, unless the tutor agrees not to charge you after a formal discussion.
We reserve the right for every tutor to charge the cost of the lesson that is cancelled less than 4 hours before its due time, without possibility of this amount being refunded to the student or transferred to other tutors.
You can cancel/reschedule lessons through your ZINGLANG account easily by clicking the corresponding button for the scheduled lesson anytime up to 4 hours before your lesson. You will be asked to provide a reason for cancellation which, in most cases, will be forwarded to your tutor.
Refund Procedure
You are required to send your refund request at admin@zinglanguages.
The refund decision shall be made up to 30 calendar days.
To the fullest extent permitted by law, any refunds at any time are at our sole discretion only.
Chargeback Related
In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of any lesson(s), you agree that we may suspend access to any and all accounts you have with us.
Fees, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a payment provider, and disputes that require accounting or legal services shall be covered by you.